Credits Policy
Introduction
This Credits Policy explains how credits work on Serinax—including how they are sold, how they are consumed when you create videos and images, and under what circumstances refunds may be available.
By purchasing a credit pack, you agree to the terms described on this page. If you have questions at any time, please contact us.
1. Purchasing Credits
Credit packs, not subscriptions
Serinax sells one-time credit packs. There is no subscription required. You buy credits when you need them and use them at your own pace. Credits in our standard packs do not expire (lifetime validity unless we state otherwise at checkout).
Base pricing
Our reference rate is 1 credit = $0.05 USD.
Credit packs on the Pricing page bundle credits at a discounted effective rate. The more credits you purchase in a single pack, the larger the discount compared to the base rate. You can choose the pack that best matches your expected usage.
| Example pack | Credits | Price | Effective value |
|---|---|---|---|
| Starter | 140 | $6.99 | ~$0.05 per credit |
| Standard | 400 | $14.99 | ~$0.037 per credit |
| Plus | 920 | $29.99 | ~$0.033 per credit |
| Professional | 2,000 | $49.99 | ~$0.025 per credit |
(Exact prices and pack sizes may change; the Pricing page always shows current offers.)
Payment
Purchases are processed through our secure payment provider (e.g. Stripe). After a successful payment, credits are added to your account and can be used immediately for eligible features.
2. Using Credits
What credits are for
Credits are used only to pay for AI video and image creation on Serinax—including generation, editing, effects, and related tools we offer on the platform.
Each feature displays the number of credits required per run before you start (for example, on the generate button or in the workspace). Costs may differ by model, resolution, duration, or tool. Always check the stated amount before confirming a job.
Failed generations
We want you to pay only for work that completes successfully.
If a generation fails on our side, we refund the credits consumed for that attempt to your account. You should see your balance restored after the failure is confirmed. If you believe a refund for a failed job was not applied, contact us with the time of the attempt and we will investigate.
Credits are non-transferable
Credits are tied to your Serinax account. They cannot be transferred, sold, gifted, or shared with another user or account.
3. Refunds
General rule
Because credits are a digital product delivered instantly, all credit sales are generally final once the purchase is completed and credits are credited to your account.
24-hour refund window (unused credits)
To protect your rights, we offer a limited refund option within 24 hours of purchase:
- You may request a refund within 24 hours of buying a credit pack.
- We will refund the cash equivalent of your remaining unused credits at the effective rate you paid for that pack (purchase price ÷ total credits purchased).
- Credits you have already spent on successful generations are not refundable.
Example
- You buy the Starter pack: 140 credits for $6.99.
- Within 24 hours, you have used 70 credits and have 70 credits remaining.
- Refundable amount: 70 ÷ 140 × $6.99 = $3.50 (rounded to two decimal places).
We may ask for your account email and order details to process the request. Refunds are issued to the original payment method where possible and may take several business days to appear, depending on your bank or card issuer.
What we do not refund
- Requests made after 24 hours from purchase (except where required by applicable law).
- Credits already consumed for completed or partially delivered outputs.
- Chargebacks filed without contacting us first—we encourage you to reach out so we can resolve issues quickly.
4. Support
Your experience matters to us. If anything about credits, billing, or a failed generation seems wrong, contact us anytime:
Email: ethancarterbusy5@gmail.com
We will do our best to respond promptly and work toward a fair resolution.
5. Changes to This Policy
We may update this Credits Policy from time to time. The effective date at the top of this page reflects the latest version. Continued use of Serinax after changes constitutes acceptance of the updated policy for new purchases.